Payments
You may pay for your order with a Visa, MasterCard, Discover, American Express, as well as by check, money order or wire transfer. We also accept PayPal. Orders may be placed through our web site, or by phone at 415.572.4572

Shipping:
All orders will ship within 1 business day.
Free Shipping We offer free ground shipping on orders over $100, but you must choose Ground as the shipping option to get free shipping.

Unfortunately, the dramatic rise in the cost of fuel has had a major impact on shipping prices. We charge the lowest rates we can, and do not add handling charges, but shipping charges vary dramatically, depending on the service you choose. Currently, the USPS has the best rates and delivery times for packages under 4 pounds. Heavier packages are best sent (Fedex) Ground for the best rates. We recommend you try different shipping options to find the price and time that will work best for you.

USPS Priority Mail($4.60-$16.00+) - This service is usually the best choice for packages under 4 pounds, or heavier packages needed in a hurry. Most Priority Mail packages will arrive in 2 or 3 days, but this time is not guaranteed, and there are no refunds for late deliveries. Still. it is almost always quicker than Ground, and always cheaper than FedEx 2 Day.

Ground($6.95-$12.95) - This service will take from 1-5 business days, not including weekends or holidays. Delivery will usually be by Fedex Ground, although we may substitute USPS Priority Mail if we believe it will give you better service. Ground service is FREE on orders over $100. If you DO NOT want us to use USPS Priority Mail, please indicate that in the notes when you check out.

Fedex 2 Day($15.25-41.95) - This is a guaranteed* 2 day delivery service within the US only, however, Fedex does not count weekend days or holidays in their commitments. Thursday shipments will arrive on Monday, and Friday shipments will arrive on Tuesday. Orders must be placed before 2pm PST for same-day shipment.

Fedex Overnight ($31.25-63.95) - This is a guaranteed* 1 day delivery service within the US only, however, Fedex does not count holidays or weekend days in their commitments. Friday shipments will arrive on Monday.

First Class International($6.00-$35.00+) - Please choose this option if shipping to a country other than the US and its territories (ie, if you do not have a 5 digit US zip code), and your order is under 4 pounds. Do not use this service for orders over 4 pounds, or your shipping rate will be much higher. This service is currently running 7-14 days, however, delivery date is NOT guaranteed. While most orders arrive within 1 week, on occasion it can take 2-4 weeks for shipments to arrive, if they are held in customs. Please note that shipping charges DO NOT include any duty or tax charges, which may be charged to you when your package arrives.

Priority International($6.00-$150.00+) - Please choose this option if shipping to a country other than the US and its territories (ie, if you do not have a 5 digit US zip code), and your order is over 4 pounds. This service is currently running 7-14 days, however, delivery date is NOT guaranteed. While most orders arrive within 1 week, on occasion it can take 2-4 weeks for shipments to arrive, if they are held in customs. Please note that shipping charges DO NOT include any duty or tax charges, which may be charged to you when your package arrives.

*FedEx guaranteed service is a guarantee only to refund the shipping cost if the shipment does not arrive by the specified day. This guarantee does not apply if the shipment is delayed by adverse weather (snow, hurricanes, etc). If your shipment is late, contact us and we will in most cases be able to refund your shipping cost.

In the unlikely event that your order will not be able to ship within 24 hours, we will immediately contacted you by telephone or email.

Placing Orders:
It is quickest and most efficient for you to place your order with our secure shopping cart. If you are having trouble placing an order, or if you're just not comfortable yet with placing an order on the Internet (though there's no reason not to be), please give us a call (415.572.4572). We'd be happy to help you.

Exchange and Return Policy:
You may exchange or return items purchased from our store within 30 days, as long as they are in unused condition. Please see our full return policy for more details, including our holiday return policy.

Security
All order information is transacted on Americart's secure server, which is state of the art. This cart uses SSL technology to transmit credit card information. We never sell or give out any personal information (names, email addresses, etc), so you can shop with us with confidence.

Safe Shopping Guarantee
We guarantee that every online transaction you make with us will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Privacy Policy
When you make a purchase on our site, it is necessary for us to collect certain personal information in order to process your order. This information consists of

• Name
• E-mail address
• Billing and shipping address
• Telephone number
• IP# of your computer
• Credit card number and expiration date, or other form of payment such as check information.

IP#
The IP# of your computer is recorded every time you make a purchase with us. In the event that an order is placed fraudulently or with a stolen credit card number, we reserve the right to share the IP#, name and address with appropriate authorities

Cookies
Simply put, a cookie is a small piece of information that web sites use to remember information about users. We use cookies only to record what items you have placed in your shopping cart, and not for any other purpose.

Data Sharing
We collect information on our customers only as described above, and do not use it for any purpose except to fill orders. We do not ever sell, share, or distribute our customer information with any other entity.

Other Sites
There are links to other web sites which appear on our pages. We, of course, cannot be responsible for the content or activities of sites not under our control. If you visit these sites, be sure and review their policies before providing information. If you find the content or policies of a linked website to be objectionable, please notify us, and we will review the situation.

Errors and Technical Problems:
We make every effort to keep the information on our website 100% accurate, however, we are not obligated to perform in the event that technical or typographical errors produce inaccurate information. We apologize for any such circumstances, and will correct them immediately when brought to our attention.