Returns for Credit: If you just want to return a product for credit back to your credit card, there's no need to call. Just put the item in an appropriate box (You can usually use the same box it came in), and send it back to us. Please include your name, order number (if you have it), and email address. Priority mail is usually cheapest and fastest. We will credit your card promptly, usually within 48 hours of receiving your return, and we will email you a confirmation. If you are returning an item to us due to it being defective, you must notify us of the problem within 48 hours of receiving the item

Returns for Exchange: If you change your mind and would like a different product, you can return it for an exchange. Unfortunately, we do sell out of items occasionally, and sometimes may not have the item that you're looking for available. You can email us or call us, and we can tell you if we have what you'd like to exchange for, and we'll put it aside for you.

Holiday Gifts: We know a lot of you like to get an early jump on your holiday shopping, so please be assured there will be no problem exchanging or returning holiday gifts. We allow gifts purchased after Oct 1st to be exchanged or returned up until Jan 15th. Please note all returns must be in new, unused condition.

Special Orders: Special orders are not returnable under any circumstances unless the merchandise is defective. Claims for defective products must be received within 10 days of receipt of products.

Large Orders: Orders for more than 6 of an item, is considered a large order. Returns of large orders are subject to a 25% restocking fee.

On credits, we will credit your card for the amount of the merchandise only.
On exchanges, we will send out the replacement items at no charge, once we receive your items back.

Thank you for shopping with us.

The Staff @ Alternative Energy General Store